Privacy policy

Date last modified: October 2019

This privacy policy applies between you, the User of this Website or App and Lonze Com Pty Ltd, the owner and provider of this Website and Mobile App ( takes the privacy of your information very seriously.
This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:


collectively all information that you submit to Lonze Com Pty Ltd via the Website or App.

This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Website/Mobile App

the website that you are currently using,, or the App and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.0 In this privacy policy, unless the context requires a different interpretation:

2.1 the singular includes the plural and vice versa;

2.2 references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

2.3 a reference to a person includes firms, companies, government entities, trusts and partnerships;

2.4 “including” is understood to mean “including without limitation”;

2.5 reference to any statutory provision includes any modification or amendment of it;

2.6 the headings and subheadings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Lonze Com Pty Ltd and Users with respect to this Website/Mobile App.

It does not extend to any websites that can be accessed from this Website/Mobile App including, but not limited to, any links we may

provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Lonze Com Pty Ltd is the “data controller”. This means that Lonze Com Pty Ltd

determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5.0 We may collect the following Data, which includes personal Data, from you:

5.1 Name;

5.2. DOB;

5.3 Email;

5.4 Phone Number, mobile number;

5.5 Employee Id;

5.6 Vehicle – year/make/model;

5.7 License number plate;

5.8 Driver license number;

5.9 VIN number;

5.10 Engine number

5.11 Company name;

5.12 Profession;

5.13 use of our Service requires payment. We collect and store the billing information (name, billing address, and email address).

We do not receive or store credit card or banking information (number, expiration, security code, routing number, account number….).
Payment information is submitted directly to our payment processors;

5.14 if you use our Mobile App, you may enter information into the Mobile App that you think is Personally Identifiable Information.

However, all information that we collect through our Mobile App, including, but not limited to what you enter in the Mobile App,

your mobile device’s ID (IDFA and Android Advertising ID), IP address, operating system type and version, non-reversible

hashed email address (meaning that your email address is not discernible and cannot be reconstituted), and geolocation

data (latitude/longitude, horizontal accuracy, speed) is considered Non-Personal Information. You should take special care that any

comments you chose to enter do not contain your Personally Identifiable Information or that of other people;

5.15 web browser type and version (automatically collected);

5.16 operating system (automatically collected); in each case, in accordance with this privacy policy.

Generally, you control the amount and type of information that you provide to Lonze Com Pty Ltd when using our Website/Mobile App.

As a Visitor, you can browse our Website to find out more about our Offerings. You are not required to provide us with any

Personally Identifiable Information as a Visitor.

Data collection

6.0 We collect Data in the following ways:

6.1 data is given to us by you; and

6.2 data is collected automatically.

Data that is given to us by you

7.0 Lonze Com Pty Ltd will collect your Data in a number of ways, for example:

7.1 when you contact us through the Website, by telephone, post, e-mail or through any other means;

7.2 when you register with us and set up an account to receive our products/services;

7.3 when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

7.4. when you enter a competition or promotion through a social media channel;

7.5 when you make payments to us, through this Website or otherwise;

7.6 when you elect to receive marketing communications from us;

7.7 when you use our services; in each case, in accordance with this privacy policy.

Automatically collected data

8.0 To the extent that you access the Website, we will collect your Data automatically, for example:

8.1 we automatically collect some information about your visit to the Website. This information helps us to make improvements to

Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and

the way you use and interact with its content.

8.2 we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about

cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Use of Data

9.0 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and

experience when using our Website/Mobile App. Specifically, Data may be used by us for the following reasons:

9.1 internal record keeping;

9.2 improvement of our products / services;

9.3 transmission by email of marketing materials that may be of interest to you;

9.4 contact for market research purposes which may be done using email or telephone. Such information may be used to

customize or update the Website/Mobile App;

in each case, in accordance with this privacy policy.

10.0 We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with

this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

110. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

11.1 soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us

to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in”

consent, we will take your consent as given unless you opt-out.

11.2 for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative

action when consenting by, for example, checking a check box that we’ll provide.

11.3 if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

To find out how to withdraw your consent, see the section headed “Your rights” below.

12.0 When you register with us and set up an account to receive our services, the legal basis for this processing is the performance

of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13.0 We may use your Data to show you Lonze Com Pty Ltd adverts and other content on other websites. If you do not want us to use

your data to show you Lonze Com Pty Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer

to the section headed “Cookies” below).

Data sharing

14. We may share your Data with the following groups of people for the following reasons:

14.1 our employees, agents and/or professional advisors – we primarily use your Personally Identifiable Information in order

to provide you with our Service;

14.2 we may share non-personally identifiable information with our affiliates, third party partners and agents in order to improve our

systems and products, and for other research and analytical purposes. We may also share data with third-party contractors and

service providers who work on behalf of us. For clarity, your Personally Identifiable Information is NOT exposed as any part of this data.

14.3 third party payment providers who process payments made over the Website – to enable third party payment providers to process

user payments and refunds;

14.4 we may be legally required to disclose your Personally Identifiable Information, if such disclosure is

(a) required by subpoena, law or other legal process;

(b) necessary to assist law enforcement officials or government enforcement agencies;

(c) necessary to investigate violations of or otherwise enforce our Legal Terms;

(d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or

(e) necessary to protect the legal rights, personal/real property, or personal safety of Lonze Com Pty Ltd, our Users, employees, and affiliates.

The specifics of such releases of information are detailed in our Data Request Policy.

in each case, in accordance with this privacy policy.

Data security

15. We will use technical and organizational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers in a secure data facility in Sydney, Australia.

16. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse

or loss or unauthorized access to your Data, please let us know immediately by contacting us via this email address:

Data retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to

fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19. You have the following rights in relation to your Data:

a. Right to access – the right to request

b. copies of the information we hold about you at any time, or

c. that we modify, update or delete such information. If we provide you with access to the information we hold about you,

we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do

so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

d. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

e. Right to erase – the right to request that we delete or remove your Data from our systems.

f. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

g. Right to data portability – the right to request that we move, copy or transfer your Data.

h. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your

Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your

complaint to the relevant data protection authority.

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the

period for which we hold it.

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible

for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy

policy or statement of other websites prior to using them.

Business ownership and control changes

24. Lonze Com Pty Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control

of all or part of Lonze Com Pty Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred,

be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy,

be permitted to use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our business or any part of it.

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


27. This Website may place and access certain Cookies on your computer. We uses Cookies to improve your

experience of using the Website and to improve our range of products. Lonze Com Pty Ltd has carefully chosen these Cookies and

has taken steps to ensure that your privacy is protected and respected at all times.

28. All Cookies used by this Website are used in accordance with current Law.

29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set

those Cookies. By giving your consent to the placing of Cookies, you are enabling Lonze Com Pty Ltd to provide a better

experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the

Website may not function fully or as intended.

30. This Website may place the following Cookies:

a. Strictly necessary cookies

Purpose: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you

to log into secure areas of our website, use a shopping cart or make use of e-billing services.

b. Analytical/performance cookies

Purpose: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.

This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

c. Functionality cookies

Purpose: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by

name and remember your preferences (for example, your choice of language or region).

d. Targeting cookies

Purpose: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this

information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information

with third parties for this purpose.

31. You can find a list of Cookies that we use in the Cookies Schedule.

32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies

but this can be changed. For further details, please consult the help menu in your internet browser.

33. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website

more quickly and efficiently including, but not limited to, personalization settings.

34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided

by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35. For more information generally on cookies, including how to disable them, please refer to You will also find

details on how to delete cookies from your computer.

General Terms

36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this

privacy policy where we reasonably believe your rights will not be affected.

37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal

or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and

enforceability of the other provisions of this privacy policy will not be affected.

38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that,

or any other, right or remedy.

Privacy policy changes

39. Lonze Com Pty Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be

required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the

privacy policy on your first use of the Website following the alterations.

You may contact Lonze Com Pty Ltd by email at